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Refund & Returns Policy

Return Policy

We want you to love your purchase! If for any reason you’re not completely satisfied with your order, we’re here to help. Please review our return policy below for detailed information on eligible returns, timeframes, and the return process.

What can be returned

  • Products that are broken, torn, the wrong product or mismatch with the order.
  • Products that are not working properly.
  • Products that are expired.

What cannot be returned

  • Used product.
  • Certain products, such as perishable goods or intimate items (details on these excluded categories may be available on the product page or by contacting Hammad.biz).

Return Timeframe

  • You have 2 days from the date of delivery to initiate a return.
  • The returned product(s) must reach Hammad.biz within 5 days of initiating the return.

Return Process:

  1. Take photos: Capture clear images showing the reason for your return (damaged product, wrong product, etc.).
  2. Contact Hammad.biz:
    • Email the photos along with your order details to info@hammad.biz or admin@hammad.biz.
    • Alternatively, send the photos along with sales invoice via WhatsApp to 01600774082.
  3. Approval: Hammad.biz will review your request and photos to confirm eligibility for return.
  4. Return shipping: You are responsible for the cost of returning the product(s) to Hammad.biz.
  5. Packaging: Ensure the product(s) are returned in their original packaging with all included accessories.

Cash on Delivery (COD) Orders:

  • For Cash on Delivery (COD) orders, you have the option to inspect some of the products in the presence of the delivery person. If you find any issues with your order, you can return it immediately by contacting our support team on 01600774082.

Terms & Conditions

  • Hammad.biz reserves the right to amend these return policies at any time.
  • Additional terms and conditions may apply. It is recommended to review the full terms and conditions on the Hammad.biz website for any further details or clarifications.

Refund/Replacement Policy

We understand that sometimes, despite our best efforts, you may need to refund or exchange a product. This policy outlines the guidelines for receiving a refund or replacement.

Refund Eligibility

Eligible returns will be processed as a refund within 10 business days of receiving the returned item. Please note that refunds are limited to the product purchase price and exclude return shipping costs.

Replacement Eligibility

If your returned product is eligible for a replacement, we will ship the replacement product within 10 business days of receiving the returned item. Please note that replacement shipping charges may apply.

Refund/Replacement Process

  1. Initiate a return: Follow the steps outlined in our return policy to initiate a return.
  2. Return shipment: Ship the returned product to our specified address at your own expense. Ensure the product is in its original packaging with all accessories.
  3. Product inspection: Upon receiving the returned product, our complaint team will inspect it to determine eligibility for a refund or replacement.
  4. Refund or replacement: If eligible, we will process your refund or ship the replacement product within 10 business days.

Refund Method

We prefer to issue refunds via bank transfer or Nagad. Please provide your preferred bank account or Nagad number when initiating the return.

Additional Notes

  • All refunds and replacements are subject to our return policy.
  • We reserve the right to refuse a refund or replacement if the product is not returned in its original condition.
  • For any questions or concerns regarding refunds or replacements, please contact our customer support team.

Special Note:

Our dedicated complaints team will reach out to you to address any concerns regarding our products or services. To ensure a timely resolution, we kindly request that you maintain an active phone number. If your primary number is unavailable, please provide an alternative. We strive to resolve all complaints within 15 business days. If we are unable to reach you or receive necessary information within this timeframe, your complaint may be closed.

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